These are the typical processes and timescales to implement this solution:

Prior to the first training session the onboarding team will build your environment and provides access during the first session:

  • Session 1 serves as an introduction to CareLineLive.
  • Session 2 focusses on rostering, scheduling, and care planning.
  • Session 3 will cover reconciliation and reporting, with a focus on timesheets, invoicing and payroll.

You will also have access to our eLearning platform, as well as videos and knowledge articles in our Help Centre and phone, email and messenger support channels.

Data can be imported at any time to facilitate migration from another system, it is recommended to prepare your import data following your first session.

Allowing for an advised one-week gap between each training session you can be fully operational within three weeks. We recommend allowing three weeks to facilitate change management within your organisation; however, you will have access to the full suite of functionality from day one.