In this webinar we will look at: Are we really “replacing” carers — or is tech supporting them? How do workers feel about the narrative, and what does the public expect?
What people fear:
- Losing human touch.
- Tech being deployed mainly to cut costs.
- Loss of jobs or dilution of care quality.
What tech can (and can’t) do:
- Automation of repetitive tasks.
- Robotic assistance vs social connection.
- Can tech replace relational care
Voices from the workforce:
- Morale
- Pressure
- How tech affects burnout
- Whether tech could actually improve working conditions
A provider or innovation expert:
- Show real examples: robotics, AI companions, workflow automation.
- Discuss where tech succeeds and where it fails.
- Academic expert on the use of Robotics in Care
- Voice of people with lived experience
Balance the narrative:
- Tech as an enabler, not a substitution — unless the system forces it.
- What the workforce wants from emerging tech.
Intended outcome
Participants develop a nuanced understanding of the human vs tech debate and see how multiple viewpoints coexist.
Who should attend
- Registered managers
- Responsible individuals and owners
- IT leads and operations managers
- Anyone responsible for data, risk or compliance within a care organisation
Related webinars
This webinar is one of three sessions on ‘difficult conversations’ – which is our Digital Care in Focus theme for March 2026. Book other webinars here:
Difficult conversations: Robots vs carers: replacing in-person care workers with tech
