January 14th 2026
After more than three decades in social care, Dawn Berry, Director of Operations for Borough Care, has seen a lot but one thing she’s seen too often is organisations reinventing the wheel. That’s why she’s passionate about sharing knowledge across the sector.
“Social care is full of people doing brilliant things in silos,” she says. “If we shared more of our digital journeys, we’d all benefit.”
Dawn joined Borough Care in August 2023, bringing with her a broad background across private, family-run and non-profit organisations. Now she’s focused on improving outcomes with smart, data-driven care.
And she’s starting with one of the sector’s biggest challenges: falls prevention.
Using tech to tackle falls
With falls being one of the most serious risks to older people, often leading to hospital admissions and long-term health issues. Dawn knew that simply counting the number of falls wasn’t enough, they needed to better understand the why and the when.
So in July 2024, Borough Care introduced a new falls dashboard, developed internally with the support of a data analyst. Using Power BI, the team began turning raw data from Radar (their audit and compliance tool) and PCS (their care planning system) into clear, actionable insights.
Their dashboard breaks down:
- Time of day falls are happening
- Which homes and which areas they occur in
- Contributing factors like hydration, medication, or footwear
In one home, the data showed a high number of morning falls. By simply adjusting the timing of morning routines, they saw a significant reduction. In another case, they reworked how they risk-assessed communal areas and saw falls drop as a result.
“It’s not just about seeing that a fall happened,” Dawn explains. “It’s about spotting trends and making changes whether it’s foot care, hydration, or reviewing someone’s medication.”
From data to meaningful change
What makes this system different is how embedded it is in Borough Care’s culture. Every month, managers meet with the quality team to review the dashboard and make evidence-based decisions. Previously, falls were often reviewed case-by-case. Now, there’s organisation-wide oversight and shared accountability, which is having a huge impact.
“Having that golden thread of data means we can make care more person-centred,” says Dawn. “It’s a real team effort.”
They’ve even expanded the dashboard’s use to track fluid intake which is a key factor in falls risk and they’re using it to measure how well they’re supporting residents to live active, meaningful lives.
This aligns with Borough Care’s ethos of “Life in Colour” a commitment to helping residents do more of what they love, for longer.
Dawn’s advice for other care providers
Before investing in new systems, Dawn encourages providers to do their research.
“Talk to people who’ve already implemented systems,” she says. “Vendors will always tell you it’s the perfect fit, but you need to be clear on your goals before you buy anything.”
For Borough Care, success came down to clarity of purpose, the right tools and a team already comfortable with digital systems and a healthy attitude toward change.
Data security at the core
It’s worth noting that while the falls dashboard is powerful, it’s also secure. It lives on Borough Care’s internal Microsoft 365 environment, shared only with authorised staff through secure links. No sensitive or personal data is included, and it isn’t published online.
Borough Care is proving that digital transformation doesn’t need to be complex. With the right focus, even a single dashboard can lead to meaningful, life-improving change. As Dawn puts it:
“It’s about making life more colourful, for everyone.”
This case study is part of our new Digital Care in Focus series. Our first monthly focus, launched in January 2026, is on Innovation.
Photo by zubair rajpoot on Unsplash
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