Liverpool Social Care Partnership contacted people who use support services, family carers, care and support providers and organisations who are in touch with people who draw on services.
This included care organisations, advocacy organisations, Age Concern, Citizens Advice and local Healthwatch organisations.
Around 60 organisations shared a questionnaire with their contacts. (See the Appendix at the end of this report for more information.)
Three organisations gave extra help:
Altogether, 52 standard questionnaires were completed. In addition, over 60 easy read versions of the questionnaire were also completed.
All of the questions had YES/NO answers. However, some people answered with a sentence, rather than just a YES or a NO. Where that happened, the project looked at what had been written and worked out, as far as possible, whether the answer should be counted as a YES or a NO.
Of the 52 people who completed the standard questionnaire:
Of the 29 people who draw on care services:
Discussion groups and workshops
The project also wanted to talk in more detail to some groups of people. It therefore:
Some of these discussion groups and workshops were online using video conferencing, and some were face-to-face.
Interpreters were arranged where needed. This included BSL interpreters and several foreign language interpreters. Some of the meetings used Makaton, which can help communication with some people with learning disabilities.
Altogether, around 100 people came to these discussion groups and workshops.