Prize draw terms and conditions
- Promoter. The promoter is Digital Care Hub CIC, a community interest company registered in England (company number 15267815), [registered address]. The survey and draw are run with Reason Digital, a digital agency working on Digital Care Hub’s behalf.
- Who can enter. The draw is open to people who are aged 18 or over, live in the UK, work for an organisation that provides adult social care in England, and have taken part in the Digital Care Hub provider survey. Employees of Digital Care Hub CIC and Reason Digital, and their immediate families, can’t enter.
- How to enter. Complete the survey, then follow the link at the end to the prize draw entry form. On the form, give your name and email address, confirm that you meet the conditions in term 2, and tick the box to enter. Entry is free and optional. You don’t have to enter the draw to take part in the survey.
- One entry per person. Duplicate entries from the same person or email address will be removed.
- Dates. The draw opens on Monday 19 October 2026 and closes at 5pm on Friday 6 November 2026. Entries after that time won’t be included.
- Prizes. There are five prizes, each a £50 Love2shop voucher. There is no cash alternative. If a voucher becomes unavailable, we may offer one of equal value.
- Choosing winners. Five winners will be chosen at random from all valid entries within 5 working days of the closing date. A member of Digital Care Hub staff will make the draw and a second person will check it.
- Telling winners. We’ll email winners within 5 working days of the draw. If a winner doesn’t reply within 14 days, we’ll draw a replacement.
- Checking winners. Before we send a prize, we’ll ask the winner to confirm by email that they meet the conditions in term 2 and to tell us the name of the organisation they work for. If a winner can’t confirm this, we’ll draw a replacement.
- Your employer’s rules. Some organisations don’t let staff accept gifts. We can send the voucher to you or to your organisation. It’s your responsibility to check your employer’s policy.
- Winners’ details. On request, we’ll share the first name and organisation of each winner, unless the winner asks us not to.
- Your survey answers. Your prize draw entry is kept separate from your survey answers, and we don’t link the two. Entering the draw doesn’t change how your answers are used. We report survey results only in summary, and never in a way that identifies you.
- Changes. We may change or cancel the draw if something outside our control makes that necessary. We’ll tell entrants if we do.
- Personal data. We’ll use your details only as set out in the privacy notice below.
- Law. These terms are governed by the law of England and Wales.
Privacy notice
This notice explains what information we collect when you enter the provider survey prize draw, why we collect it, and what rights you have. Last updated 16/10/2026.
Who we are
Digital Care Hub CIC is the data controller. Reason Digital runs the survey and draw for Digital Care Hub and processes data only on Digital Care Hub’s instructions. You can contact Digital Care Hub’s Data Protection Officer at [email protected].
What we collect
Information: Your name and email address
When we collect it: When you enter the draw
Why: To run the draw and to contact you if you win
Information: Confirmation that you’re 18 or over, live in the UK and work for an organisation that provides adult social care in England
When we collect it: When you enter the draw
Why: To check that you can enter
Information: Confirmation that you meet the conditions, and the name of your organisation
When we collect it: Only if you win, before we send the prize
Why: To check that you can enter, to send the prize, and to answer requests about who won
Our lawful basis
Prize draw entry: your consent. You give it by ticking the box on the entry form. The box is not ticked for you, and we keep a record of when you gave consent. You can withdraw consent at any time by emailing [email protected]. If you withdraw before the draw, we’ll remove your entry.
Your survey answers
Your survey answers are collected separately from your prize draw entry and are not linked to your name or email address. We use them to understand what the adult social care sector needs on digital, data and cyber security. Our lawful basis is our legitimate interest in understanding the needs of the sector we serve. We report results in summary only, and any quotes we use won’t identify you or your organisation.
Who can see your information
- Staff at Digital Care Hub CIC and Reason Digital working on this project.
- SurveyMonkey, which hosts the survey and entry form. SurveyMonkey stores data on servers in the United States. The transfer is protected by the UK Extension to the EU-US Data Privacy Framework, under which SurveyMonkey is certified, and by the UK’s standard contractual clauses in SurveyMonkey’s data processing agreement.
- Love2shop, which supplies the vouchers, if we need to give them a winner’s name and email address to send the prize.
- Anyone who asks who won: we’ll share a winner’s first name and organisation, unless the winner asks us not to.
We won’t add you to a mailing list, sell your information, or share it with anyone else unless the law requires us to.
How long we keep it
Prize draw entries, including winners’ details: deleted by 29 January 2027.
Survey answers: kept until 30 April 2027, then deleted or fully anonymised. Summary results, which contain no personal information, may be kept after that.
Your rights
You have the right to ask for a copy of your information, to have it corrected or deleted, to object to how we use it, and to withdraw your consent. Withdrawing consent doesn’t affect anything we did before you withdrew it. To use any of these rights, email [email protected].
If you’re unhappy with how we’ve handled your information, please tell us first. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk or on 0303 123 1113.
Registered address: Digital Care Hub, C/O Wainwrights Accountants, Faversham House Old Hall Road, Bromborough, Wirral, United Kingdom, CH62 3NX
