November 13th 2026
A major global Microsoft outage is affecting services including Teams, Outlook and AI software Copilot.
The systems have been affected by “connectivity problems”.
Many users – including ourselves at Digital Care Hub – have not been able to send or receive emails, view certain files or details on their calendar apps.
Some users have been able to use Teams and are using messaging and online meeting functions without issues.
Microsoft 365 is also used by companies worldwide and is expected to have a knock-on effect to other services.
Microsoft has ruled out a cyber-attack and attributed the ongoing outage to “elevated load” on its infrastructure. This refers to when servers are handling a much higher volume of stress than they usually do.
Microsoft said a large number of servers became “unexpectedly unavailable”, which sent added traffic to remaining servers, straining these.
On Friday morning, Microsoft said it was seeing “early signs of stabilisation”, but service capacity has “not yet returned to normal levels”.
Official updates
All major news outlets are publishing updates. Microsoft’s official channels are:
Microsoft Service Health Service web page
Impact on care providers
Michelle Corrigan Chief Executive Office at Digital Care Hub said:
“Many care providers use Microsoft to manage email, calendars and rostering systems so we know this will be having a serious impact. This is where back-up systems and continuity plans become crucial. Providers across the country are doing everything they can to continue delivering care while systems are repaired.”
Contact Digital Care Hub
Our Outlook email system is currently unavailable, but our telephone helpline is still running: 0808 196 4848
Please note, we cannot help with the outage or tell you when affected systems might start running normally. Please check Microsoft Service Health Service web page for updates.
Photo by BoliviaInteligente on Unsplash
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