How to make better use of built-in accessibility tools across everyday devices and systems.
This webinar was held on 21 April 2026
Learn simple adjustments that can significantly improve access to information and communication for people drawing on care.
Using accessibility features can support compliance with the Accessibility Information Standard (AIS) and the Data Security and Protection Toolkit (DSPT). This webinar is part of of a two-part series on DSPT in depth – looking at the practical application of the DSPT to work processes and how the DSPT would be used when implementing something like accessible technology.
Download the presentation slides.
Watch a recording and scroll down for a write-up from the session.
Using built-in accessibility features: Webinar summary
Based on a webinar presented by Sam Harper of the Sussex Digital Team, one of the Digital Care Hub’s Local Support Organisations.
Why accessibility matters
Accessible technology helps ensure people are not disadvantaged when accessing information, communicating, or using digital tools. In adult social care, this is particularly important for people with visual impairments, hearing loss, cognitive differences, speech needs, or dexterity challenges.
Accessibility is about inclusion. If information is available digitally, it should be accessible in a way that works for the individual. Often, simple adjustments to existing devices can make a significant difference without the need for new technology.
It is also a legal and good practice requirement.
Accessible Information Standard (AIS)
The Accessible Information Standard applies to organisations providing publicly funded NHS care or adult social care services. It requires information and communication to be provided in ways that people with disabilities or sensory loss can access and understand.
Equality Act 2010
All service providers have a duty to make reasonable adjustments so disabled people are not put at a substantial disadvantage. This includes how information is shared and accessed through technology.
Care Act 2014
Information and advice must be accessible and appropriate to the needs of the person receiving it.
DSPT and data protection
Accessibility and data protection should always be considered together.
The Data Security and Protection Toolkit (DSPT) helps organisations ensure that:
- technology is secure and appropriate to use
- personal data is protected
- staff understand how to use systems safely
The DSPT should be used as a practical, everyday tool rather than a once-a-year exercise.
Using accessibility features: quick guide
- Speech-to-text (voice typing)
Speech-to-text converts spoken words into written text. It can support people who find typing difficult, or for people with sight or dexterity problems, and it speeds up note-taking, emails and messages
How to use it
Android
- Go to Settings
- Search for Keyboard
- Turn on voice typing
- Tap the microphone icon when typing
iPhone / iPad
- Go to Settings → General → Keyboard
- Turn on Enable Dictation
- Tap the microphone icon on the keyboard
Windows
- Press Windows key + H
- Use the microphone to start dictation
Mac
- Go to System Settings → Keyboard
- Turn on Dictation
- Press the Fn key twice to start
2. Text-to-speech (read aloud)
Text-to-speech reads text on screen out loud. It supports people with visual impairments, or difficulties reading. It helps with processing information and can be useful for reviewing written content
How to use it
Android
- Go to Settings → Accessibility
- Use tools such as TalkBack or similar apps
- Note: controls may change when enabled, so check instructions first
iPhone / iPad
- Go to Settings → Accessibility → Spoken Content
- Turn on:
- Speak Selection (reads highlighted text)
- Speak Screen (swipe down with two fingers)
Windows
- Press Windows + Ctrl + Enter to turn on Narrator
- Or go to Settings → Accessibility → Narrator
Mac
- Go to System Settings → Accessibility
- Turn on VoiceOver or use Speak Selection
Microsoft Word
- Go to Review → Read Aloud
Web browsers
- In Edge, right-click and select Read Aloud
- In Chrome, use extensions (check reviews and security first)
- Visual and display settings
Display settings change how content appears on screen. Simple visual adjustments can make information easier to read and navigate, particularly for people with visual impairments or dyslexia.
Features to try
- Increase text size
- Turn on bold text
- Use high contrast themes
- Adjust colours
- Enable magnification
- Highlight buttons or key areas
Where to find them
Android: Settings → Accessibility → Vision options
iPhone / iPad: Settings → Accessibility → Display and text
Windows / Mac: Settings → Accessibility
- Voice-controlled devices
These are devices or tools that respond to spoken commands such as: Amazon Alexa, Google Assistant or Apple Siri. The can:
- Enable hands-free use of technology
- Support reminders, routines and communication
- Can connect to smart home features (e.g. lights, alarms)
- Help people stay connected and more independent
Good practice
- Set up securely with strong accounts
- Be clear what data is being used
- Train staff and users appropriately
- Browser accessibility tools
These can enhance accessibility when using the internet. They include: read-aloud tools; simplified reading views and text-to-speech extensions.
How to use
- Access browser settings (e.g. Chrome extensions)
- Search for accessibility tools
- Check ratings, reviews and security before installing
- Keep devices updated
Why it matters
- Improves cyber security
- Fixes issues and improves performance
- May introduce new accessibility features
Where to check
iPhone / iPad: Settings → General → Software Update
Android: Settings → Software Update
Windows: Settings → Windows Update
Mac: System Settings → Software Update
Apps should also be updated regularly.
Linking accessibility to the DSPT
When using or introducing accessible technology, consider the following:
Staffing and training
- Do staff know how to use the technology?
- Have they been trained to use it safely?
Policies and procedures
- Is the technology recorded in your information asset register?
- Have you assessed any risks?
- Do you know how long data is stored and how it is disposed of?
Data security
- Does the technology process personal data?
- Are incidents and breaches reported correctly?
IT systems and devices
- Are passwords strong and secure?
- Is multi-factor authentication used where possible?
- Are devices updated and protected?
- Is the supplier trustworthy and compliant?
