This practical webinar supported adult social care providers to strengthen digital confidence while ensuring information remained accessible, inclusive, and compliant with data protection requirements. The session explored how effective use of digital tools could enhance both care delivery and information governance—key components of meeting DSPT standards. Delivered in two complementary parts, the webinar focused on practical, real-world applications.
Part 2: Problem Solving for Technical Challenges
This practical session focused on building confidence in handling everyday digital challenges within adult social care settings, supporting the safe and effective use of technology in line with DSPT requirements. Rather than requiring technical expertise, the session introduced simple, structured approaches to problem-solving that could be applied in day-to-day practice. It supported staff to work more confidently with digital systems while maintaining good data security and information handling standards.
During the session, participants learned how to:
- Troubleshoot common issues across devices and digital systems
- Apply clear, step-by-step methods to resolve problems efficiently
- Recognise when to escalate issues and seek appropriate support
- Support colleagues and people who use services in using digital tools safely and effectively
By the end of the session, attendees reported feeling more confident using digital technology, resolving common issues, and supporting others. The webinar also helped strengthen understanding of DSPT compliance and contributed to improving overall digital capability across services.
